Our Story
It all started with an idea on how to help businesses gather REAL feedback from their customers...
1988
The Birth of CSI
Working as a manager in an RV dealership, our founder, Becky, and her teammates struggled to find time to stick to their spotty customer follow up routines. She quickly realized how valuable a 'done-for-you' solution would be. Becky put her role to the side and implemented her new customer feedback system. After 90 days, the dealership had transformed from average to elite, and their sales exploded.
CSI Prospect Program
In 1990, we expanded from the post-sale sector to the pre-sale sector when we launched our CSI Prospect program. This program was designed to help busy sales teams gain insight to buyer needs and reengage with prospects.
1990
1994
Nationally Endorsed
We became nationally recognized in 1994 when we received our first endorsement from a national industry association, RVDA. This solidified CSI as a player on the big stage.
CSI Goes Global
In 1998, we expanded outside the United States market and into Canada. A real need for our customer feedback systems stretches across the globe and our founder was determined to deliver just that.
1998
2006
CSI Goes Digital
We made the switch to an all-digital business in 2006 when we switched all our systems over to a computer based system. Technology had given us an opportunity to take our services to the next level. We developed our own proprietary software to deliver our revamped programs to new clients.
Award Winner
We became an award-winning business development center in 2007 when we won the MRAA Supplier of the Year award. The MRAA deemed CSI the top vendor of the industry and presented the award at the MDCE annual awards ceremony.
2007
2024
CSI Chat
In 2024, we released our all-in-one customer communication platform and mobile app. CSI Chat was designed to help businesses improve their customer communication - one of the most common customer service downfalls in businesses.
Atop the Mountain
As an industry leader, we set out to lead by example of how customer feedback campaigns should be done. For 37 years, we have pushed the boundaries of customer follow up programs.
As we step into the future, we continue to look to revolutionize the customer follow up sector to drive even better results for our clients and a better customer experience for consumers around the world.
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Our Core Values
Trustworthiness
Above all, we value honesty and integrity. Relationships are meaningless without a strong, trustworthy foundation, and that's the foundation CSI was built on.
Respect
We are committed to an environment where each and every person is treated with respect, both in and outside of our organization.
World Class
At CSI, we believe in being the absolute best at what we do. Delivering the highest quality, world class service is the standard for our CSI team.
The CSI Team
Our fully remote team of customer service experts is a group of fun and talented professionals who have accumulated a combined 70+ years of experience here at CSI!
Becky Thompson
Founder and President
Heather Elder
Customer Service Representative
Sharon Romano
Administrative Coordinator
Michael Thompson
Marketing Director
Becky Piispanen
Operations Specialist
Mark Janselewitz
Senior Software Programmer
Lori Melton
Solutions Specialist
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