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In-house customer follow-up systems are a pain.
Takes too much time to manage
Inconsistent results
Expensive to maintain
Lack of actionable data
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We know this exhausting feeling...
A done-for-you customer follow-up solution.
After 37+ years helping thousands of companies implement customer follow-up systems, we've seen it all. We understand the pain of trying to build a successful in-house customer follow-up program.
The long hours, inconsistency, and that stressful feeling of being spread too thin with the limited resources you have. Trying to make it work is like fitting a square peg in a round hole. It just doesn't work.
Our decades of experience have given us the ability to develop and refine an award-winning customer follow-up system that has seen success across dozens of unique industries globally.
Lead by a world-class team.
Becky Thompson
Founder and President
Mark Janselewitz
Senior Software Programmer
Sharon Romano
Administrative Coordinator
Michael Thompson
Marketing Director
Designed to take you to the next level.
A customized system built specifically for your needs.
Improved customer satisfaction.
Leverage our business development tools to perfect your customer experience and crush your customers' expectations.
Increased customer retention.
Reduce customer churn and maintain healthy (and profitable) customer relationships for decades.
Boosted customer lifetime value.
Get customers who make several repeat purchases and spend more per purchase.
How it works.
1
Book your Free Strategy Call
We'll dive into your needs, goals, and struggles to see if our system makes sense for your business.
2
We'll build and execute your customized system.
Our team of customer service experts will run your customer follow-up system daily.
3
Watch your business take off!
As our proven system works its magic, your business becomes more refined and more profitable!
What we do works.
But don't just take our word for it...
Angler's Port Marine
Zandy Larson, Marketing Specialist
"Our business has considerably grown since we began working with CSI. The customer service we receive and the interactions our clients receive are excellent."
Woody's RV World
Darren Paylor, CEO
“After 15+ years with CSI, we continue to utilize their services to improve and grow our business. The feedback is utilized as a multi-faceted tool allowing us to support the integrity our business is built on, both within, and with our customer relationships.”
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What if CSI doesn't fit in my budget?If your budget for customer follow up is limited, we offer a customized budget option that allows you to select your monthly budget for our program. Our system is more affordable than an in-house customer service team. You'll also find that our program pays for itself!
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Why outsource customer follow up when I already have it in house?3rd party objectivity is crucial to getting honest and detailed feedback from your customers. Studies show that customers are less likely to share their honest opinions with you directly. Outsourcing customer follow up saves you time, energy, and money - allowing your team to focus on what they do best.
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Does a partnership with CSI take a lot of work?Not at all! We'll handle most of the work. Once you provide us with a list of customers to contact (10 min/week), we'll execute your customer feedback campaign for you. From there, you'll need to address customer issues that we bring to your attention and implement any changes that are necessary:)
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My customers tell me everything, why do I need to follow up with them?Customer follow up is EVERYTHING. You may feel like your customers bombard you with issues. But studies show that only 4% of customers voice their concerns. Gathering customer feedback and addressing their issues are key ingredients in growing your business the right way, with a happy and loyal customer base.
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