CSI's SMS / text program offers customers the ability to receive text notifications from CSI on the behalf of their dealers, service programs, as well as other enrolled businesses for purposes of customer service follow-up.  Text messages are invitations from the enrolled business to customers to participate in a customer service follow-up survey given by phone, email, or SMS by CSI.  A typical text message will be similar to the following:

​​

"Hello, this is Customer Service Intelligence, Inc. calling on behalf of Bill's RV & Marine - Orlando regarding your recent contact with the Bill's RV & Marine. Please call us back at 800.835.5274 and reference #9990001. I thank you in advance for returning this call at your earliest convenience. Have a great day/evening. Reply STOP to opt-out of further messages."

​​

Note that the actual format of text messages may vary to reflect client and customer preferences.  The frequency at which messages are received is usually no more than once per customer visit to an enrolled client business.

​​

Client customers who recieve SMS messages from CSI may opt-out of receiving further SMS messages by responding 'CANCEL', 'END', 'QUIT', 'UNSUBSCRIBE', 'STOP', 'STOPALL', 'UNSUB', or 'DECLINE' to an SMS message.

​

For customer care both clients and customers may always contact CSI at: 800.835.5274 from 9AM until 9PM CST.

​

Please see our