About Our Customer Service Representative Position
Here's what our world class CSR's do and how you can join us.
Responsibilities
Customer Service Representatives are responsible for conducting surveys with customers over the phone. Their job is to collect feedback with as much detail as possible, probing the customer to reveal more information. As they gather feedback, they are expected to document the information with 100% accuracy.
Qualifications
Customer Service Representatives are required to have excellent oral and written communication skills. Other skills include: Strong listening and comprehension skills, good organizational and documentation skills, proficient with computer software, strong interpersonal skills, great attention to detail, and a typing speed of 60+ wpm.
What It's Like to Work at CSI
Here's what some of our team has to say about working at CSI.
“Working for Customer Service Intelligence has been incredibly rewarding. The training I have received has equipped me with the tools to handle even the most complex inquires with confidence. I love the opportunity to help people directly and make their day a little better. I believe our dedication to quality, observation, communication, and identifying potential issues is what sets us apart and I am proud to be part of the team here at CSI.”
Madelynn Belflower
Customer Service Representative
"Working for CSI has been and continues to be a great experience. The fact that I can work conveniently from the comfort of my own home and have flexibility with my schedule has been awesome. It's a company that really does care about working WITH their employees. You really feel like part of a team and always get support when you need it. The little holiday cards and gifts are a fun bonus. I enjoy working for and am proud to be part of the CSI team!"
Lissa Lenhardt
Customer Service Representative
"I enjoy working at CSI because of its supportive team members. The culture of the company is so positive and refreshing. I also appreciate the flexible work arrangements that allow me to manage both personal and professional responsibilities."
Shante Clark
Customer Service Representative
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