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How it Works
We've broken this simple and effective process down to a 5-step format. 5 simple steps and you'll be on your way to success!
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Step 1
You report customer and sales data to the vBDC.
Step 2
CSI sends a thank you email to the customer.
Step 3
CSI texts the customer to establish a preferred communication method.
Step 4
CSI immediately emails the customer’s feedback to the dealership for your response.
Step 5
You address the customers' comments & needs with staff after you receive customer feedback from CSI.
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