Shake on It
CAPTURING THE CUSTOMER EXPERIENCE  SINCE 1988

Customer Service Intelligence

Your Customer Experience
Quality Control Partner!

When times are tough you can't afford

to lose customers due to poor service,

especially given their high Lifetime Value. 

  • 70% of customer losses typically are due to poor customer service. Don't be part of this statistic! 

  • Increasing your customer retention rates by 5% can increase your profits by 25-95%. (Harvard Business Study) This is because your existing customers spend 67% more than new ones. 

  • It's cheaper and easier to convince your existing customers to keep buying from you. This is exactly why your customers' Lifetime Value is a key metric to measure your business success.  

CSI can help drive bottom line profits by providing 

Quality Control of your customers' experience. 

Track

CSI follows up on your customers and clients with a personalized telephone call to make sure they are satisfied.

As an owner, wouldn't it be nice if you could be that fly on the wall for every employee/customer interaction? CSI will track your employees' performance and your customer satisfaction levels so you can be sure your customers are experiencing all that you want them to be.  Set aside your ego for a moment and learn what exactly your customers are experiencing. It might just knock your socks off! 

Measure

Reports illustrate trends in your organization, enabling informed business decisions with your customers' needs at the forefront of your strategy. 

 

All companies measure the monies that are coming in and out each month. Why stop there?  Why not measure your company and employees' performance?  When you can see in black and white, what kind of trends are happening in your company, it allows you to identify problem areas that you can correct.  Get the competitive edge over your competition. 

 
Manage

Clients use the information we provide to maintain service/experience quality, positively impacting employee productivity, job satisfaction and company growth. 

Once you have the customer intelligence and the reports that are measuring your staff and internal processes, you can more effectively and efficiently manage your business and even influence its culture – all based on actual data.  CSI enables you to track, measure and manage customer service quality driving retention and profits. 

 
About CSI, Inc.

 

For over 32 years, CSI has been following up with our clients’ customers using our unique Customer Follow-Up Survey Program. We primarily collect “Voice of Customer” information and data, but also have an offering for Employee Surveys for your staff - as well as a fully functioning Virtual BDC (Business Development Center) for your prospecting needs.  CSI tracks Net Promoter Score, Consumer Satisfaction Index, Industry Benchmarks and more.  

 

Through customer data, market research, and employee opinion we provide you with a full-spectrum analysis of your business processes and culture and how you measure up to your industry-leading peers.

 
What does it feel like to have CSI on your team?
"As a Top 100 boat dealer, customer service is our #1 focus.  Service and Sales follow up calls allow us to get direct and unbiased feedback from our customers.  As a company, we want to celebrate the outstanding customer service we strive to deliver each day, and also address any customer issues in a timely manner with personalized attention.  Thanks CSI for helping us deliver exceptional customer service."
- Boaters Exchange -
"These reports are the first emails I read every time I look at my email, since I believe they give me the best opportunity to make another sale!"
- Bretz RV & Marine - 
"CSI is awesome. I was resistant to CSI at first and questioned its value but it is great. I came in with low expectations
and you all have vastly exceeded them."​
- DIS Corp - 
Need more details? Contact us

We are here to assist. Contact us by phone or email.  

© 2017 Customer Service Intelligence, Inc.