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CAPTURING THE CUSTOMER EXPERIENCE  SINCE 1988

Customer Service Intelligence

"You cannot effectively MANAGE what you do not TRACK and MEASURE!"
- Becky Thompson
President, CSI Inc.
 
Track

CSI follows up on your customers and clients with a personalized telephone call to make sure they are satisfied.

Our customer service reps track all of the survey responses while our proprietary software compresses the data into a funnel that allows you as the business owner to better review your staff, and to allow for a grander view of how your customers actually perceive your business as told to an objective third-party. Our clients are informed daily when it comes to customer feedback so that they can act promptly and accordingly.

Measure

Custom software supplies you with reporting on trends within your organization that allows you to make more informed business decisions – with your customers direct needs and wants at the forefront of your strategy.

 

Our daily and monthly reports help us to partner up with you and show you and your organization how to make your investments and decisions based on data, rather than a gut feeling.

 
Manage

In addition to making more informed business decisions and investments, our clients are able to use the information that we provide to properly manage their staff - impacting employee productivity and company growth, as well as employee performance and happiness.

Once you have the customer intelligence and the reports that are measuring your staff and internal processes, you can more effectively and efficiently manage your business and even influence its culture – all based on actual data.

 
About CSI, Inc.

 

For nearly 30 years, CSI has been following up with our clients’ customers using our unique Customer Follow-Up Survey Program. We primarily collect “Voice of Customer” information and data, but also have an offering for Employee Surveys for your staff - as well as a fully functioning Virtual BDC (Business Development Center) for your prospecting needs.  CSI tracks Net Promoter Score, Consumer Satisfaction Index, Industry Benchmarks and more.  

 

Through customer data, market research, and employee opinion we provide you with a full-spectrum analysis of your business processes and culture and how you measure up to your industry-leading peers.

 
What does it feel like to have CSI on your team?
"As a Top 100 boat dealer, customer service is our #1 focus.  Service and Sales follow up calls allow us to get direct and unbiased feedback from our customers.  As a company, we want to celebrate the outstanding customer service we strive to deliver each day, and also address any customer issues in a timely manner with personalized attention.  Thanks CSI for helping us deliver exceptional customer service."
- Boaters Exchange - 
"These reports are the first emails I read every time I look at my email, since I believe they give me the best opportunity to make another sale!"
- Bretz RV & Marine - 
"CSI is awesome. I was resistant to CSI at first and questioned its value but it is great. I came in with low expectations
and you all have vastly exceeded them."​
- DIS Corp - 
Need more details? Contact us

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