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Level Up your Customer Feedback
With CSI's proven customer follow up programs.
Accelerated Growth
Let your loyal customers grow your business.
Lighter Workload
Save time, energy, and money - let our team of experts take over.
Improved Processes
Use our comprehensive library of data to enhance your processes.
"The team at CSI helps us understand how our customers feel after each interaction with us."
Industry Leading Customer Service Solution Since 1988
"CSI has been allowing us to keep a pulse on our quality of service."
"Without CSI, we wouldn't know how to fix issues our customers don't tell us about."
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What if CSI doesn't fit in my budget?If your budget for customer follow up is limited, we offer a customized budget option that allows you to select your monthly budget for our program. Our system is more affordable than an in-house customer service team. Saving just ONE customer pays for a YEAR of CSI's services.
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Why outsource customer follow up when I already have it in house?3rd party objectivity is crucial to getting honest and detailed feedback from your customers. Studies show that customers are less likely to share their honest opinions with you directly. Outsourcing customer follow up saves you time, energy, and money - allowing your team to focus on what they do best.
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What's required of me as a partner of CSI?Not much! We'll handle most of the work. Once you provide us with a list of customers to contact (10 min/week), we'll do most of the work. From there, you'll need to address customer issues that we bring to your attention. And lastly, implement changes that are necessary:)
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How long does it take to get my CSI program started?Our program is a seamless 24-hour setup. Once we have the information we need from you, our team will take care of the rest.
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My customers tell me everything, why should I follow up with them?Customer follow up is EVERYTHING. You may feel like your customers bombard you with issues. But studies show that only 4% of customers voice their concerns. Gathering customer feedback and addressing their issues are key ingredients in growing your business the right way, with a happy and loyal customer base.
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